Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received them with tags attached, unused and re-saleable condition. You’ll also need the receipt or proof of purchase. 

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To start a return, contact us at hello@noseytoesie.co.nz. Please note that returns will need to be sent at your personal cost, unless product deemed faulty upon return inspection then we will refund you the returns shipping fee. All returns will need to be sent to one of our two Bay of Plenty addresses, in which we will provide when initial contact is made.

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We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 7 business days have passed since we’ve approved your return, and refunded you, please contact us at hello@noseytoesie.co.nz.
 

Change of mind

Unfortunately, we do not offer returns or refunds for change of mind purchases.
 

Damaged / Faulty Goods

Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged so that we can evaluate the issue and make it right.
 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns and/or refunds on 'sale' items (unless faulty) or gift cards.